Return & Exchange Policy
1. Returned or exchanged products must be in pristine condition, without any breakage or damage, with the product label intact and the packaging unopened.
2. Promotional items, such as products with a discount of 20% or more, items in gift box sets, products ordered with incorrect models or scents, and purchases made through non-affiliated distributor channels, are not eligible for returns or exchanges under any circumstances.
3. Scent strength may vary with each product based on individual preferences. Therefore, we do not accept returns or exchanges due to changes in buyer preferences or dissatisfaction with the scent.
4. If you receive the wrong product or scent, it can be exchanged or returned within 7 days of purchase. Bring the receipt to the place of purchase and await confirmation from the store’s CCTV inspection.
5. For any expenses incurred during product exchange or return, we reserve the right to use the company’s sole discretion.
How to Exchange / Return Products
1. Store Purchase:
To exchange or return the product, please bring the product and receipt to the store where you bought it within seven days of the purchase date.
2. DELIVERY Platform Purchase:
For damaged or incomplete products received, please contact the Live Chat staff or the service coordination center at the following numbers:
– GRAB MART: 02 021 2530
– LINEMAN MART: 02 038 5788
3.Website Purchase:
Please get in touch with us through the following channels:
3.1 Email: customerservice@karmakamet.co.th Please provide the receipt or order number and the list of the products to be exchanged/returned.
3.2 Line Official: @karmakametworld (Daily: 09:00 a.m. – 05:00 p.m.)
3.3 Telephone: 02 392 2845 (Monday-Friday: 09:00 a.m.- 05:00 p.m.)
4. LAZADA, SHOPEE, and TIKTOK Purchase:
Please contact the staff via the Live Chat channel of the platform you purchased our products from during the office hours (Daily: 09:00 a.m. – 05:00 p.m.).
Remark
If our customer relations officer instructs you to send the product back to us, please return it to the following address:
Customer Relations Department
Helmet Celt Company Limited
257 Soi Charoenmitr, Klongton-Nua Subdistrict, Wattana District, Bangkok 10110,
Thailand Telephone: 02 392 2845
Upon receiving your returned items, we will thoroughly examine them along with the provided details. Suppose the specified criteria for exchange or return are fulfilled; you will receive the replacement products within 7 to 14 business days after your return has been processed at our warehouse. Please note that the company retains the right to withhold refunds for shipping costs incurred during exchanges or returns not prompted by our mistakes, such as dispatching incorrect items, defective products, or damages caused by our personnel. Furthermore, the company reserves the discretionary authority to make final decisions.
Refund Conditions
1. For the case that a refund is requested on the same day of purchasing the product at a store.
Refunds will be processed according to the following payment methods:
1.1 Payment by cash
Customers will receive a full cash refund immediately at the store.
1.2 Payment by debit/credit card (Master Card, VISA, JCB, American Express)
1.3 Payment by QR code (Alipay, Alipay Plus, WeChat, Thai QR) and bank transfer
For payments made via methods 1.2 and 1.3, refunds cannot be processed immediately. There will be a period to verify the information, and refunds will be issued within 30 working days. Details are provided in section 3.
2. For the case that the refund is requested after the purchase date, including online orders
For refund requests made after the purchase date, refunds cannot be processed immediately in any case. The company will take time to verify the information before issuing a refund according to the following conditions:
2.1 For refund requests within 7 days after purchase date for in-store purchases, and within 14 days for purchases via platforms.
2.2 For refund requests beyond 7 days after purchase date for in-store purchases, and beyond 14 days for purchases via platforms, but not exceeding 30 days.
The company will consider each case as appropriate under our policy.
3. Refund Process
3.1 Customer submits a refund request with the following information to the channel where the product was purchased:
– Date of refund request
– Reason for refund
– Payment method and refund amount
– Customer’s full name
– Bank account details for receiving refund
– Phone number
3.2 Refund request details will be sent to the Customer Service department at the head office.
3.3 Customer Service will review the refund request according to our policy.
3.4 If the refund conditions are met, the Finance department will issue a refund to the customer in the following order:
3.4.1 For cash, QR code (Alipay, Alipay Plus, WeChat Pay, Thai QR), and bank transfer payments, the refund will be transferred to the customer’s bank account within 30 business days.
3.4.2 For debit/credit card payments, the company will coordinate with the respective bank within 15 15 business days. The refund timeline will follow the card issuer bank’s conditions.