Product Exchange and Return Policy
Exchange and Return Periods by Sales Channel
No.
Channel
Timeframe and Details
1
In-store
Within 7 days from the date of purchase. Proof of payment or purchase documents must be presented.
** CCTV inspection may be required in some cases. **
2
Website
Within 15 days from the date the product is received
3
LINE
Within 15 days from the date the product is received
4
LINE Gift
Within 15 days from the date the product is received
7
TikTok Shop
Within 15 days, according to the platform’s policy.
Conditions for Product Exchange or Return
1. Products must be in their original condition, unused, undamaged, and with the original paper tag attached.
2. If the product received is incorrect, defective, or damaged due to the distributor’s error, customers may request an exchange or return within the specified timeframe.
3. All exchange or return requests are subject to verification and approval by the original purchasing channel prior to processing.
Products That Cannot Be Exchanged or Returned
1. Promotional items with a discount of 20% or higher.
2. Products included in special gift sets, including items packaged in the Standard Gift Box format
3. For products within a gift set, the entire set must be returned or exchanged. Individual items cannot be processed separately.
4. Products that have been used more than 50% or have surpassed 50% of their expected usage period.
5. Products that are damaged due to improper storage or handling, or any damage not caused by the distributor.
6. Products that were ordered incorrectly, received in the wrong scent due to customer selection, or purchased through unauthorized sellers outside the company’s official channels.
7. Due to the natural variation in scent intensity among different fragrance types, exchanges or returns will not be accepted for reasons related to personal preference or dissatisfaction with the scent.
Costs Associated with Exchange or Return
In the event that shipping or other costs arise from the exchange or return process, the company reserves the right to determine responsibility on a case-by-case basis.
How to Exchange or Return Products
1. Purchases made at physical stores
Please bring the product and receipt to the store of purchase within 7 days of purchase.
2. Purchases via delivery platforms (GRABMART, LINE MAN MART)
If products are damaged during delivery or items are missing, please contact the Live Chat of the respective platform or their service hotline:
GRABMART: 02 021 2530
LINE MAN MART: 02 038 5788
3. Purchases via www.karmakamet.co.th or LINE SHOPPING
Please contact us through the following channels:
1. Email: customerservice@karmakamet.co.th (include your order number and details of the item for return/exchange)
2. LINE Official: @karmakametworld (9:00 AM – 5:00 PM)
3. Telephone: 02 392 2845 (Monday – Friday, 9:00 AM – 5:00 PM)
4. Purchases via LAZADA, SHOPEE, or TIKTOK SHOP
Please contact the platform’s Live Chat (9:00 AM – 5:00 PM).
Return Shipping Address (if required):
Customer Relations Department
Helmet Cult Co., Ltd.
257 Soi Charoen Mitr, Khlong Tan Nuea, Wattana, Bangkok 10110, Thailand
Tel: 02 392 2845
Upon receipt of the returned product, it will be carefully inspected. If it meets the exchange/return conditions, a replacement will be shipped within 7–14 days.
Note: Shipping costs will not be refunded if the return is not due to a distributor’s fault (e.g., incorrect item, damaged product caused by the company). The company reserves the right to final judgment in all cases.
Customer Relations Department
Helmet Celt Company Limited
257 Soi Charoenmitr, Klongton-Nua Subdistrict, Wattana District, Bangkok 10110,
Thailand Telephone: 02 392 2845
Upon receiving your returned items, we will thoroughly examine them along with the provided details. Suppose the specified criteria for exchange or return are fulfilled; you will receive the replacement products within 7 to 14 business days after your return has been processed at our warehouse. Please note that the company retains the right to withhold refunds for shipping costs incurred during exchanges or returns not prompted by our mistakes, such as dispatching incorrect items, defective products, or damages caused by our personnel. Furthermore, the company reserves the discretionary authority to make final decisions.
Refund Policy
1. Refunds for In-store Purchases
1. Cash payments: Refunds are provided immediately in cash at the store.
2. Debit/Credit Card or QR Code payments: Refunds cannot be processed instantly and will be issued within 30 business days after verification.
2. Refunds for Online Purchases
1. Refund requests must be made within 14 days after receiving the product.
2. Requests beyond this period will be considered on a case-by-case basis in accordance with company policy.
3. Refund Procedure
Customers must submit refund requests through the same channel used for purchase and provide the following information:
1. Date of refund request
2. Reason for refund
3. Payment method and refund amount
4. Full name
5. Bank account details for the refund
6. Contact phone number
Once verified, refunds will be processed as follows:
1. Cash / Bank Transfer / QR Code (Alipay, Alipay Plus, WeChat Pay, Thai QR): Refunds will be made by bank transfer within 30 days.
2. Debit/Credit Card payments: Refunds will be processed with the issuing bank within 15 business days, subject to each bank’s policy.